5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing quality management procedures.
Security guard businesses are unlike any vendor a property supervisor usually hires. If you employ a painter, you can see whether or not they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it is important to implement a method of verification and quality management to make sure that issues connected with the deficiency of performing these jobs don’t begin to occur.
In this guide we will discuss five (5) easy steps to enhancing your security guard service and attaining what you picture as your ideal event security London.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to screen if the protector is a fantastic fit for your house is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a good deal on what to expect from that guard and it provides you a chance to request a different guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in many cases the guard’s orientation to his delegated land is not quite as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Does it occur at your property?
• Who does the training?
• How long is each new officer trained?
• How long does the security company double bank? (Double banking is the process of having a seasoned guard working in precisely the same time as the new guard.)
Determine the response to each of the questions and make certain they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes on preparing a guard to operate in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel their work is not significant and they begin to see themselves as less of a region of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Check-Ins
In case your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These monitoring systems permit the security guard business to monitor the time and log the action of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard company provides a way of making certain each guard is secure and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards believe their security is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security adviser be sure the adviser is not actually a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.